As remote collaboration becomes increasingly popular in many companies, the HR department is required to provide an excellent employee experience. In addition to on-site employees, it is essential to provide the tools and resources that remote or hybrid teams need for their roles.
They should be able to communicate easily with HR staff.
More companies should pay attention to how employees feel about internal operations and processes. According to Gallup's State of the Workplace Report 2023, the UK has one of the least engaged workforces in Europe, ranking 33rd out of 38 countries. In this article, we will discuss how HR technology can help improve the customer experience.
What does employee experience mean and why is it an important metric?
Employee experience refers to the overall experience an employee has while working for a company. Every interaction with other employees, HR staff, and employers helps shape the experience over time. Processes and the work environment are also important to employees.
From the moment a person is hired, they begin to feel a certain way about the company. It can be a good or bad experience depending on the resources available. The HR department should prioritize software solutions that help manage staff and easily respond to their requests.
Employee experience can be improved by optimizing all touchpoints. A good solution is to introduce effective technology in onboarding, training and whenever an employee comes into contact with the company. This helps increase job satisfaction, productivity and retention rates.
What are some HR technologies that can enhance the employee experience?
Many companies are committed to meeting the needs of their employees. However, they still use old systems and manual processes that cause exhaustion and frustration. Instead, they need to integrate with new HR technology to make the HR department more efficient. Here's HR software that can improve the employee experience.
Hiring technology
Although it's not quite obvious, an employee's experience with a company starts at the hiring stage. It is a good idea to invest in software that can make the recruitment stage smooth. It lets employees know that the company is committed to providing them with a great work experience.
Recruiting technology is great for automating the talent acquisition process and reducing HR workload. It allows the HR department to screen multiple candidates simultaneously. This recruiting technology includes applicant tracking software (ATS), applicant screening software, candidate evaluation software and more.
Integration Software
Every employee must be introduced to the company's culture and equipped with the tools they need. However, only a few companies invest in improving the onboarding experience. According to Gallup, only 12% of employees agree that their company has a good onboarding process.
New employees need some time to get used to the work environment (on-site or remote). It can take anywhere from a few weeks to a few months, so HR needs to focus on improving its onboarding. They should also use software tools to automate integration tasks.
HR help desk software
When employees have questions and problems, they are often asked to contact HR. However, it can be quite difficult to communicate with the HR department through phone calls or countless emails. A good solution is for companies to provide HR staff with HR help desk software.
An HR help desk can turn employee requests into tickets, categorize them and route them to HR. Collects requests from multiple channels including live chat, email, social media, collaboration software, etc. There is also a self-service portal so employees can find answers themselves.
Employee Experience Software
Employee experience software is any application used to engage employees and improve their experience. It is essential to optimize all touchpoints in the employee journey with the company. This can be done effectively by integrating with useful employee experience software.
While there are all-in-one employee experience platforms, it's more common to find software that focuses on specific aspects. They can be for team communication, employee surveys and feedback, employee recognition and reward, HR help desk, performance and payroll management, etc.
E-learning platforms
An e-learning platform is another HR technology that can help enhance the employee experience. When integrating new software and adding newer processes, companies need to train their employees for smooth and easy adoption. An e-learning platform allows experts to teach new workers.
With more employees working remotely or hybridly, it only makes sense to post training videos and materials online. An e-learning platform should offer a classroom experience (explanatory videos and text, Q&A, discussion, quizzes, projects, etc.) and be accessible from any device.
conclusion
Employee experience is crucial to how engaged and productive a company's employees can be. HR software and technologies help improve every touchpoint, from the hiring process to day-to-day interactions with the company. Make sure you know the types of employee experience software your company needs and the necessary capability